At Scented Journeys, we are committed to ensuring your satisfaction with every purchase. Please read our refund and return policy carefully to understand your rights and obligations.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

• The item must be unused and in the same condition that you received it.
• The item must be in its original packaging, with all seals and tags intact.
• The return request must be initiated within 14 days of the delivery date.
• Proof of purchase (order number, receipt, etc.) must be provided.

Non-Returnable Items:

• Samples: Due to hygiene reasons, perfume samples are non-returnable.
• Gift Cards: Gift cards cannot be returned or redeemed for cash.
• Items Marked as Final Sale: Products marked as final sale are not eligible for return.

2. Initiating a Return

To initiate a return, please follow these steps:

1. Contact our customer support team at [Your Email Address] within 14 days of the delivery date.
2. Provide your order number, the item(s) you wish to return, and the reason for the return.
3. Our customer support team will review your request and provide you with a return authorization (RA) number and instructions on how to return the item(s).

3. Return Shipping

Customers are responsible for the cost of return shipping, unless the return is due to a defect or an error on our part. We recommend using a trackable shipping service and insuring the package for the value of the item(s) being returned. Scented Journeys is not responsible for any items lost or damaged during return shipping.

4. Inspection and Processing

Once we receive your returned item(s), our team will inspect them to ensure they meet the eligibility criteria outlined in Section 1. If the return is approved, we will process your refund within 7-10 business days. The refund will be issued to the original payment method used for the purchase.

5. Refunds

Refunds will be issued for the purchase price of the item(s) returned, excluding any original shipping charges. Depending on your payment provider, it may take additional time for the refund to appear in your account.

6. Exchanges

We currently do not offer direct exchanges. If you would like to exchange an item, please return the original item following the return process outlined above and place a new order for the desired item.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer support team at [Your Email Address] within 48 hours of delivery. Provide your order number, a description of the damage or defect, and photos of the item and its packaging. We will work with you to resolve the issue, which may include a replacement, a refund, or a store credit.

8. Cancellations

Orders can be cancelled within 24 hours of placement, provided they have not yet been shipped. To cancel an order, please contact our customer support team at [Your Email Address] with your order number. If the order has already been shipped, it cannot be cancelled, and you will need to follow the return process outlined above once you receive the item(s).

9. Contact Information

If you have any questions about our refund and return policy, please contact us at:

Scented Journeys

[Your Address]

[Your Email Address]

[Your Phone Number]