Thank you for shopping at Scented Journeys. This shipping policy outlines the terms and conditions related to the shipping and delivery of your orders.

1. Shipping Destinations

We currently ship to addresses within Kenya. We do not offer international shipping at this time. Please check back in the future for updates on our shipping destinations.

2. Shipping Methods and Delivery Times

We offer the following shipping methods:

• Standard Shipping: Delivery within 3-5 business days.
• Express Shipping: Delivery within 1-2 business days.

Please note that delivery times are estimates and may vary depending on the destination, weather conditions, and other factors beyond our control. We are not responsible for delays caused by the shipping carrier.

3. Shipping Costs

Shipping costs are calculated based on the shipping method selected, the weight and dimensions of the package, and the destination address. The shipping cost will be displayed at checkout before you complete your order.

4. Order Processing Time

Orders are typically processed within 1-2 business days. Orders placed on weekends or holidays will be processed on the next business day. You will receive a shipping confirmation email with tracking information once your order has been shipped.

5. Tracking Your Order

You can track your order using the tracking number provided in the shipping confirmation email. You can also track your order by logging into your account on our website and viewing your order history.

6. Shipping Restrictions

Due to regulations regarding the shipment of flammable liquids, some perfumes may be subject to shipping restrictions. We will notify you if any restrictions apply to your order.

7. Lost or Damaged Packages

If your package is lost or damaged during shipping, please contact our customer support team at [Your Email Address] within 48 hours of the expected delivery date. We will work with the shipping carrier to investigate the issue and resolve it as quickly as possible. Depending on the circumstances, we may offer a replacement, a refund, or a store credit.

8. Incorrect Shipping Address

It is your responsibility to provide a correct and complete shipping address. We are not responsible for orders delivered to an incorrect address provided by the customer. If you realize that you have provided an incorrect shipping address, please contact our customer support team at [Your Email Address] as soon as possible. We will do our best to update the address before the order is shipped, but we cannot guarantee that we will be able to do so.

9. Contact Information

If you have any questions about our shipping policy, please contact us at:

Scented Journeys

[Your Address]

[Your Email Address]

[Your Phone Number]